FAQs

Where can I buy System Akvile products?

You can purchase our skincare products directly on our homepage. It’s as easy as that!

How can I order items that are currently unavailable/out of stock?

If there’s an item that you want to purchase that is unavailable or out of stock, just send us an email detailing what you would like, and we will send you a notification when the products are back in stock and available for purchase.

What methods of payment are accepted?

At the moment we accept different payment methods - PayPal or creditcard payments.

Can I change or cancel my order once confirmed?

Yes, you can! You can find all information about returns and refunds right here.

What is System Akvile's returns policy?

You can find all information about returns and refunds right here.

How long does it take to receive my order?

Shipping times vary based on where you live, but we aim for 3-7 business days within the EU.

Do you ship internationally?

Unfortunately, we don’t ship overseas at the moment, but we’re working on it! Subscribe to our newsletter, like us on Instagram and Facebook, which is where we post all of our updates, and let’s stay in touch.

Are there any countries you don't ship to?

- & more depending on method of shipment.

At the moment, we only ship within the EU, but we’re working on expanding our reach as we speak!

Should I use a sunscreen?

You should always use sunscreen! :) Of course, it depends on how much time you spend in the sun. Our moisturizer contains a little sunscreen, but it’s always good to protect you skin from the sun’s harmful rays.

Can I put the exfoliant on as a leave-on peeling?

We suggest that you wash off our exfoliant after about 10 minutes if you’re using it as a leave-on mask. However, if you want to leave our exfoliant on overnight, perform a patch test first to see how your skin reacts.

Can I use the exfoliant in the morning?

You can use the exfoliant in the morning if you don’t plan on spending a lot of time outdoors in the sun that day. If you do use the exfoliant in the morning, make sure to use sunscreen as well. I like to use the exfoliant at night so that I don’t have to worry. :)

Can I exfoliate twice a day?

We don’t recommend exfoliating twice a day, as this can stress the skin. Exfoliating once a day is more than enough.

Why follow System Akvile over other brands?

Because we believe that basics are key. Just like the fashionable French know, basics are what help to build the whole. You can’t have effective skincare without a solid structure -- from the inside out. Our structure is made of four parts: skincare, nutrition, body, and mind.

Skincare Basics

Our skincare basics are made up of a cleanser, an exfoliant, a moisturizer, and a spot treatment. Skincare should be easy and straightforward, not complicated.

Nutrition Basics

It’s simple: what you put in is what you get out. So why not put in the best foods you can? What you eat has an effect on your skin condition, so fuel it with the best things you can.

Body Basics

Healthy body, healthy skin. Making sure your body is in good shape will help make sure your skin is in good shape, too.

Mind Basics

Constant stress can be detrimental to your skin condition. We always encourage you to take time to de-stress and relax, all for the benefit of your skin.

Why a system?

I believe in systems, especially when it comes to my skin. Skincare isn’t an overnight miracle. It’s a process that takes time. That’s why I developed our skincare system: cleanser, exfoliant, moisturizer, and spot treatment. Consistent action creates consistent results, and having a system in place helps helps you to reach a goal.

Our goal is breakout-free skin. Consistency is key, so setting up a daily routine with our system will help bring you through good times and bad. Just keep working at it, and you can easily reach your goal.

Simple, honest skincare. That’s it.

Why four products?

System Akvile is made up of four products: cleanser, exfoliant, moisturizer, and spot-treatment. This gives you a complete system to treat acne-prone skin.

Cleanser: Keeps your skin fresh and clean

Exfoliant: Helps prevent clogged pores by gently removing dead skin cells

Moisturizer: Prevents your skin from drying out, and keeps skin soft

Spot-Treatment: For when a stubborn blemish just won’t go away

Acne-prone skin

Acne-prone skin is difficult to deal with. From low self-esteem to bad habits (like popping pimples), having acne-prone skin comes with a whole range of difficulties.

We’re here to help. Simplicity is key when treating acne-prone skin. That’s why our system is only four products. We want to hit blemishes from all sides, so that all you’re left with is clear, beautiful skin.

You can find out more about acne-prone skin here.

Why me?

“Why me?” I thought this for years when I looked at my blemish-covered skin. Then I realized I could help others like me. I started thinking, “why not me?”

Using my scientific background, I started from the ground up -- with research. I wanted to find out how to create skincare products that actually worked, and that’s how I came up with simple, straightforward, holistic skincare. I found that good skincare isn’t just superficial: it starts with what you put in your body and how you treat it.

Using System Akvile products while treating your skin holistically means you are looking at your skin in the long term -- not just how it will be tomorrow. System Akvile is straightforward, no-nonsense skincare.

Where is your lab based?

Our lab is based in Germany. We use the highest standards in our production and the R&D is a part of System Akvile. (We do not outsource our production.)

Are your products good for sensitive skin?

If you have sensitive skin, please perform a patch test first to see how your skin reacts. We don’t use any irritants in our products, but every skin is different, and it’s always good to be sure.

Are your products safe to use during pregnancy?

This information is not available yet, but we will make sure to update you when we know!

What skincare products do I need?

In addition to our 4 part system, if you wear makeup, you should use a makeup remover before you start with the cleanser. Moreover, if you spend a lot of time in the sun, we suggest using sunscreen as well.

What's included in the starter kit?

The Starter Set includes a Cleanser, an Exfoliant, a Target SOS Solution and a Moisturizer all packed together in a 100% recycled box and travel-ready packaging.

Are these products ok to use if I have other skin conditions (eczema, psoriasis, etc.)?

If you have other skin conditions, please perform a patch test before using our products. Our products are designed for acne-prone skin, and salicylic acid can be irritating if you have conditions such as eczema or psoriasis. It’s always good to see how your skin reacts before starting a new skincare system.

Can these products be used on other areas besides my face?

Yes, our products can be used on the neck, chest, and back as well as the face. Our products are for external use only, and should not be put on mucous membranes.

Are your products cruelty free?

Our products are vegan and in line with the EU ban on animal testing. You can read more about it here.