Where does System Akvile ship to?
Right now we ship to the UK and within the EU. Shipping is free to these areas! We are working on expanding our reach though, so watch this space. Follow us on Instagram or subscribe to our newsletters for updates.
How long does it take for the set to arrive?
Shipping times may vary depending on where you live, but we aim for 3-7 business days.
How long does the set last?
The products are enough to cover your morning and evening skincare routine for 6 weeks/42 days.
Is it suitable for sensitive skin?
We’ve designed the set with sensitive skin in mind, using mild ingredients and without irritants. However everyone’s skin is different, so we recommend doing a patch test first to see how your skin reacts.
Why can’t I buy the products separately?
The products in the set have been designed to work together, and each product addresses a different concern associated with acne prone skin. We recommend using the products as a set, as the active ingredients are carefully balanced. Combining products from different brands and routines can lead to skin aggravation if you don’t pay careful attention to the active ingredients.
Why are there only 4 products in the set?
We recommend keeping it simple with your skincare routine. Too many products can aggravate the skin, especially if the active ingredients are not carefully balanced. Overtreating your skin can also cause more breakouts, which is something we definitely want to avoid! So we stick to a careful balance of ingredients and keep the products in the set to just the essentials.
How often can I exfoliate?
The exfoliant is now a leave-on formulation, which can be used daily. We recommend using it once a day as part of your evening routine. We don’t recommend using it twice a day as this can over treat the skin.
Why does my skin feel dry after using the exfoliant?
The gel exfoliant can dry out on your skin if you don’t follow up with moisturizer. Leave the exfoliant for 60-90 seconds to absorb, then apply the moisturizer to hydrate and lock in moisture.
Can I use this alongside medicated skincare treatments?
If you are using any medicated skincare treatments already we recommend checking with your doctor or dermatologist before buying the products. They will be able to advise if the ingredients in our products are suitable to use alongside your medication.
Can I add additional oils or products into my moisturizer?
Yes. We’ve designed the moisturizer to be lighter, so that you can then build it up as needed. If you find you need the moisturizer to be a bit heavier (which often happens in winter especially!). We recommend a couple of drops of squalane or marula oil.
Are the products cruelty free?
All of our products are both vegan and cruelty-free. They are also ocean-friendly and contain no microplastics.
Where are the products made?
The products in our Starter Set are designed and made here in Germany.
What’s special about the packaging?
Our bottles are carefully designed to preserve the integrity of the ingredients inside. Some active ingredients can oxidise or degrade if exposed to light or air. They also prevent contamination from bacteria, which is crucial for acne prone skin! The box is designed to keep your products in (or can be reused for anything else you like).
What is your return policy?
If you don’t love your Starter Set, we offer a 30-day money back guarantee. You can email us at firstname.lastname@example.org and we will help you to arrange it.